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LaneOne

LaneOne Terms of Service

Effective Date: July 9, 2026 Last Updated: July 9, 2026

These Terms of Service ("Terms") govern your access to and use of the LaneOne mobile application and all related services (collectively, the "Services") provided by LaneOne LLC ("LaneOne," "we," "us," or "our"), a Texas limited liability company.

Please read these Terms carefully before using the Services. By creating an account, downloading the App, or using any part of the Services, you agree to be legally bound by these Terms. If you do not agree to these Terms, do not access or use the Services.

These Terms incorporate our Privacy Policy and End User License Agreement (EULA), both of which are available at https://thelaneone.com/privacy and https://thelaneone.com/eula, and within the App.

1. Eligibility

1.1 Age Requirement

You must be at least 13 years of age to use LaneOne. By using the Services, you represent and warrant that you are at least 13 years old. If you are between 13 and 17 years of age, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf and consents to your use of the Services.

LaneOne does not knowingly permit users under 13 to create accounts. If we discover that a user is under 13, we will terminate their account and delete their data.

1.2 Geographic Availability

The Services are available in the countries and regions where the App is offered on the Apple App Store and Google Play Store. By using the Services, you represent that you are accessing them from a jurisdiction where the App is available and that your use complies with all applicable local, national, and international laws. You are responsible for compliance with the laws of the jurisdiction from which you access the Services.

1.3 Legal Capacity

By using the Services, you represent that you have the legal capacity to enter into a binding agreement and are not prohibited from using the Services under any applicable law.

2. Account Registration

2.1 Creating an Account

To access LaneOne's features, you must create an account by providing accurate, current, and complete information, including a valid email address. You may also create an account using a third-party sign-in provider (such as Apple or Google). You agree to promptly update your account information to keep it accurate.

2.2 Account Security

You are solely responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately at support@thelaneone.com if you become aware of any unauthorized use of your account or any other security breach

LaneOne is not liable for any loss or damage arising from unauthorized use of your account caused by your failure to maintain the security of your credentials.

2.3 Account Restrictions

You may not:

  • Create more than one account per person
  • Create an account on behalf of another person without their consent
  • Transfer or sell your account to another person
  • Impersonate any person, entity, or LaneOne employee

3. LaneOne Pro Subscription

3.1 Subscription Plans

Access to LaneOne's core features requires a LaneOne Pro paid subscription, available as a monthly or annual plan. The current price of each plan — including any promotional, launch, or "founders" pricing that may apply from time to time — is displayed in the App at the point of purchase and on the applicable app store before you subscribe.

Prices are set in US dollars and may be converted to and shown in your local currency by the applicable app store; actual prices may vary by country or region. All prices are subject to applicable taxes where required by law. Promotional pricing applies only for the period stated at the time of purchase, after which the subscription renews at the then-current standard price unless otherwise stated.

3.2 Free Trial

LaneOne may offer a free trial (for example, a 7-day free trial) to eligible new subscribers. If you start a free trial:

  • You will not be charged during the trial period.
  • Unless you cancel at least 24 hours before the trial ends, your subscription will automatically convert to a paid subscription and your payment method will be charged the applicable price at the end of the trial.
  • You may cancel at any time during the trial through your Apple ID or Google Play account settings, and you will retain access through the end of the trial period.
  • Trial eligibility is determined by Apple or Google, and a free trial is generally limited to one per account. If you are not eligible, the App will show the standard subscription option without a trial.

3.3 Price Changes

LaneOne reserves the right to change subscription pricing at any time. We will provide at least 30 days' advance notice of any price increase via email and in-app notification before it affects your renewal. Price changes will not affect the current billing period.

3.4 Billing and Payment

All subscriptions are billed and processed exclusively through the Apple App Store or Google Play Store, depending on where you downloaded the App. By subscribing, you authorize the applicable platform to charge your designated payment method. LaneOne does not directly process, store, or have access to your payment card information.

3.5 Auto-Renewal

Your subscription automatically renews at the end of each billing period (monthly or annual) at the then-current rate unless you cancel before the renewal date. Renewal charges are applied:

  • Apple: Within 24 hours before the end of the current billing period
  • Google Play: At the start of the next billing period

3.6 Cancellation

You may cancel your subscription at any time through your Apple ID subscription settings or your Google Play account settings. Cancellation takes effect at the end of the current billing period. You will retain full access to LaneOne Pro features through the end of the period for which you have paid. LaneOne does not provide partial refunds for unused time within a billing period.

3.7 Refund Policy

All subscription fees are final and non-refundable, except as expressly required by applicable law or by the refund policies of the Apple App Store or Google Play. If you believe you are entitled to a refund, you must submit your refund request directly to Apple or Google through their respective support channels. LaneOne does not process refunds directly and has no authority to override platform refund decisions.

4. Health and Medical Disclaimer

READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

4.1 Not Medical Advice

LaneOne is a fitness and training assistance application. The Services, including all AI-generated training plans, coaching insights, nutrition advice, wellness check-in analysis, and any other content provided through the App, are for informational and educational purposes only. They do not constitute medical advice, diagnosis, treatment, or professional coaching advice, and should not be treated as such.

4.2 Consult a Professional

Before beginning any new exercise program, nutrition plan, or making changes to your current physical training regimen, consult with a qualified healthcare professional, licensed physician, certified athletic trainer, or registered dietitian. This is particularly important if you:

  • Have any pre-existing medical condition, injury, or chronic illness
  • Are pregnant, nursing, or postpartum
  • Have experienced recent surgery or significant physical trauma
  • Are a minor (under 18)
  • Have any history of cardiovascular, metabolic, or musculoskeletal conditions

4.3 Assumption of Risk

You acknowledge that physical exercise carries inherent risks, including the risk of injury, illness, or death. By using the Services and acting on any recommendations generated by LaneOne, you voluntarily assume all such risks. LaneOne is not liable for any physical injury, health deterioration, adverse medical event, or other harm arising from your use of or reliance on the Services.

4.4 Emergency Situations

LaneOne is not designed for use in medical emergencies. If you experience chest pain, severe shortness of breath, dizziness, loss of consciousness, or any other medical emergency during exercise, stop immediately and call 911 or your local emergency number.

5. AI-Generated Content

5.1 How AI Is Used

LaneOne uses third-party artificial intelligence services — Anthropic's Claude and OpenAI's GPT-4o — to power two features: responses in the in-app coaching chat ("Coach One," including training and nutrition questions) and the analysis of meal photos and descriptions ("meal scanning"). Each feature uses one provider as its primary and the other as a fallback, so your data for these features may be processed by either provider. Your training plans and weekly plan adaptations are generated by LaneOne's own algorithms, not by a third-party AI service. AI outputs are generated automatically based on data you provide and are not individually reviewed by LaneOne staff, licensed coaches, physicians, or dietitians before delivery.

5.2 Limitations of AI

You acknowledge and agree that:

  • AI-generated content may contain errors, inaccuracies, outdated information, or recommendations that are unsuitable for your specific circumstances
  • AI outputs reflect patterns in training and nutrition data and do not account for your full individual medical history, physical condition, or unique needs
  • AI-generated training plans are not a substitute for working with a certified coach or sports medicine professional
  • You use AI-generated content entirely at your own risk and should apply your own judgment before acting on any recommendation

5.3 No Reliance

LaneOne expressly disclaims all liability for any harm, injury, loss, or adverse outcome arising from your reliance on AI-generated content. LaneOne does not guarantee the accuracy, completeness, timeliness, reliability, or suitability of any AI-generated content for any particular purpose.

6. Acceptable Use

6.1 Permitted Use

You may use LaneOne solely for your personal, non-commercial fitness and training purposes, in compliance with these Terms and all applicable laws.

6.2 Prohibited Conduct

You agree not to:

  • Use the Services in violation of any applicable federal, state, or local law or regulation
  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
  • Submit or transmit any content that is false, defamatory, harassing, abusive, threatening, obscene, or otherwise objectionable
  • Submit or transmit any content that infringes the copyright, trademark, patent, trade secret, or other intellectual property rights of any party
  • Attempt to gain unauthorized access to any portion of the Services, other users' accounts, or LaneOne's systems or networks
  • Use any automated tool, bot, scraper, or script to access or interact with the Services
  • Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the App
  • Use the Services to develop a competing product or service
  • Interfere with or disrupt the integrity or performance of the Services
  • Circumvent any technical measures designed to protect the Services

6.3 Enforcement

LaneOne reserves the right to investigate violations of these Terms and may, in its sole discretion, suspend or permanently terminate your account for any violation, with or without prior notice. We may also report violations to law enforcement authorities where appropriate.

7. Intellectual Property

7.1 LaneOne's Property

The App, its underlying software and code, design, interface, graphics, training session templates, coaching frameworks, and all LaneOne-branded content are the exclusive property of LaneOne LLC and its licensors, protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. All rights not expressly granted in these Terms are reserved by LaneOne.

7.2 Limited License to You

Subject to your compliance with these Terms, LaneOne grants you a limited, non-exclusive, non-transferable, revocable license to download and use the App on your personal mobile device for your personal, non-commercial use. This license does not include the right to: reproduce, distribute, publicly display, publicly perform, modify, or create derivative works of the App or any LaneOne content.

7.3 Trademarks

"LaneOne," the LaneOne logo, and all related names, logos, and slogans are trademarks of LaneOne LLC. You may not use any LaneOne trademark without our prior written permission.

7.4 Feedback

If you provide feedback, suggestions, or ideas about the Services ("Feedback"), you grant LaneOne a royalty-free, worldwide, perpetual, irrevocable license to use, incorporate, and commercialize the Feedback without any obligation or compensation to you.

8. Third-Party Services

The Services integrate with or depend on third-party services, including Supabase, RevenueCat, Anthropic, OpenAI, Expo, Sentry, PostHog, Apple, and Google. Your use of the Services is also subject to the terms of service and privacy policies of these providers. LaneOne is not responsible for the availability, accuracy, content, or practices of any third-party service. Any issues arising from third-party services must be addressed directly with those providers.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LANEONE LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; (B) WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE; AND (C) WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

LANEONE DOES NOT WARRANT THAT THE RESULTS OBTAINED FROM USING THE SERVICES WILL BE ACCURATE, RELIABLE, OR MEET YOUR EXPECTATIONS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LANEONE OR ITS REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

10. Limitation of Liability

READ THIS SECTION CAREFULLY. IT LIMITS LANEONE'S LIABILITY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LANEONE LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, MEMBERS, AGENTS, SUPPLIERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS
  • PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE
  • UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR YOUR PERSONAL INFORMATION
  • INTERRUPTION OR CESSATION OF THE SERVICES
  • BUGS, VIRUSES, OR OTHER HARMFUL CODE TRANSMITTED THROUGH THE SERVICES

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT LANEONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL LANEONE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO LANEONE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN FULL.

11. Indemnification

You agree to indemnify, defend, and hold harmless LaneOne LLC and its officers, directors, employees, members, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of or inability to use the Services
  • Your violation of these Terms
  • Your violation of any applicable law or the rights of any third party
  • Any physical injury or health event arising from your use of or reliance on the Services

LaneOne reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

12. Termination

12.1 Termination by You

You may delete your account and terminate your use of the Services at any time by using the account deletion feature in the App or by contacting support@thelaneone.com. Deleting your account does not automatically cancel your subscription; you must cancel your subscription separately through Apple or Google.

12.2 Termination by LaneOne

LaneOne may suspend or permanently terminate your account at any time, with or without notice and with or without cause, including (but not limited to) for violation of these Terms, suspected fraudulent or illegal activity, or extended periods of inactivity. LaneOne will not be liable to you or any third party for any termination of your account.

12.3 Effect of Termination

Upon termination, your license to use the App immediately ceases. Sections 4 (Health Disclaimer), 5 (AI-Generated Content), 7 (Intellectual Property), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), 12 (Termination), and 13 (Dispute Resolution) shall survive termination of these Terms.

13. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

13.1 Informal Resolution (Required First Step)

Before initiating any formal legal proceeding, you agree to contact LaneOne at legal@thelaneone.com with a written description of the dispute, your name, and the relief sought. You and LaneOne agree to negotiate in good faith for a period of 30 days from the date of the notice in an attempt to resolve the dispute informally. This informal resolution process is a mandatory prerequisite to arbitration or any other proceeding.

13.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the EULA, or the Services — including questions about the existence, validity, interpretation, breach, or termination of these Terms — shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitration shall take place in Travis County, Texas, or, at your election, via videoconference. The arbitrator shall apply Texas law and shall have the authority to award any remedy that would be available in a court of law. The arbitrator's award shall be in writing and shall be final and binding, and may be entered as a judgment in any court of competent jurisdiction.

To the extent the filing fee for arbitration exceeds the cost of filing a lawsuit, LaneOne will pay the excess filing fee. Each party shall bear its own attorneys' fees unless the arbitrator finds that a claim or defense was frivolous or brought in bad faith.

13.3 Small Claims Court Carve-Out

Notwithstanding Section 13.2, either party may bring an individual claim in small claims court in Travis County, Texas (or the small claims court of the county in which you reside), provided the claim qualifies under that court's jurisdictional rules and is brought solely in your individual capacity. If a small claims court claim is removed to or transferred to another court, it shall be subject to arbitration under Section 13.2.

13.4 Class Action Waiver

YOU AND LANEONE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION OR PROCEEDING.

The arbitrator may not consolidate more than one person's claims, may not preside over any form of class or representative proceeding, and may not award class-wide relief. If this class action waiver is found unenforceable with respect to any claim, that claim shall be litigated in court rather than arbitration, and the remainder of these Terms shall continue in full force.

13.5 Jury Trial Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND LANEONE EACH WAIVE THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE SUBJECT TO THESE TERMS.

13.6 Opt-Out Right

You have the right to opt out of the binding arbitration and class action waiver provisions in Sections 13.2–13.5 by sending written notice to legal@thelaneone.com within 30 days of the date you first use the Services. Your notice must include your full name, the email address associated with your account, and a clear statement that you are opting out of arbitration. If you opt out, all disputes must be resolved in courts of competent jurisdiction in Travis County, Texas. Opting out does not affect any other provision of these Terms.

14. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Subject to Section 13, you consent to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas for the resolution of any dispute.

15. Changes to These Terms

LaneOne reserves the right to modify these Terms at any time. We will provide notice as follows:

  • Material changes (changes to payment terms, dispute resolution, limitation of liability, or other terms that substantially affect your rights) will be communicated via email and in-app notice at least 14 days before the new Terms take effect.
  • Non-material changes will be posted with an updated "Last Updated" date.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services and cancel your subscription before the effective date.

16. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy and EULA, constitute the entire agreement between you and LaneOne with respect to the Services and supersede all prior or contemporaneous agreements, representations, and understandings.
  • Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
  • No Waiver: LaneOne's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
  • Assignment: You may not assign or transfer these Terms or any rights hereunder without LaneOne's prior written consent. LaneOne may assign these Terms at any time, including in connection with a merger, acquisition, or sale of assets, without notice to you.
  • Force Majeure: LaneOne shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, internet outages, government actions, or third-party service failures.
  • No Third-Party Beneficiaries: Except as expressly provided in the EULA (with respect to Apple), these Terms do not create any third-party beneficiary rights.
  • Contact: All notices to LaneOne under these Terms must be submitted in writing to legal@thelaneone.com.

17. Contact Information

LaneOne LLC 5900 Balcones Drive, Ste 100, Austin, TX 78731, USA General Support: support@thelaneone.com Legal / Disputes: legal@thelaneone.com Privacy Requests: privacy@thelaneone.com Website: https://thelaneone.com State of Formation: Texas, United States